Africa has one of the most digitally connected populations on the planet, with 400 million internet users. Sacha Poignonnec, cofounder and co-CEO of Jumia, Africa’s largest internet group, discusses why the e-commerce opportunity in Africa is so great for companies large and small in this interview with McKinsey’s Georges Desvaux. An edited transcript of his remarks follows. Africa’s big appetite for e-commerce From the outside, you look at Africa, you read the news, and you think it’s going to be very difficult—everything is going to be very difficult. We started the business in Lagos, and on the first day we had consumers buying mobile phones. IRead More →

Diamond Princess. By now, the name is almost synonymous with corona. Diamond Princess is the ship where the coronavirus affected some seven hundred passengers out of about four thousand people on board. While the Diamond Princess crisis was ongoing, a first lawsuit was served against Princess Cruise Lines, the operator of the Diamond Princess. The suit was filed by an American couple who boarded another Princess ship in San Francisco. The plaintiffs claimed that they were held onboard because of a virus scare, disembarking a few days later in Oakland, California. They also claimed that Princess Lines neglected their health after the Diamond Princess contamination,Read More →

As China slowly sends people back to work in an effort to reboot its economy, the government is advising dispute resolution organizations across the country to bolster their online dispute resolution efforts as it anticipates an increase in domestic disputes emerging from the coronavirus pandemic. The Ministry of Justice issued a guideline on March 3 calling for the accelerated development of China’s “internet arbitration systems.” The guideline emphasizes the importance of online dispute resolution, or ODR, for achieving its goal of getting the economy back on track while still maintaining control over the spread of COVID-19. China’s economy ground to a halt beginning in January as the world watched the coronavirus outbreak spread from WuhanRead More →

The COVID-19 pandemic has brought to the fore what most people in emerging economies particularly in some countries in sub-Africa have never really given a thought to – working from home. For a majority of Africans in the sub-Sahara, special dispensation is usually afforded to employees who work remotely on an exceptional basis. i.e. illness or circumstances that are extremely grave. There is no doubt that the ability to work from home has been mainly due to the widespread availability of constant electricity and the availability of consistent Internet service. Most employers and employees are however unable to access the tools to work remotely asRead More →