Separating the People from the Problem – Colin Rule and the Rise of Online Dispute Resolution
This article from Harvard’s “The Practice,” shines a light on ODR and its evolution using Colin Rule’s career as a guide. In building ODR systems for the world’s largest online marketplace and for court systems across the country, Rule’s career offers a window through which to observe and understand the larger ODR movement—a movement that is all the more important as the world grapples with the continued impacts of COVID-19. Separating the People from the Problem Colin Rule and the rise of online dispute resolution When the Apple II was released in 1977, it was among the first computers marketed and mass-produced for businesses andRead More →