20 interactive workshops, translations in 3 languages and much more at the ODR Expo Tech holding on the 26th – 30th April 2021. For more information visit https://odrexpo.techRead More →

Anticipate! Online Dispute Resolution event of the year scheduled to hold from 26th to 30 April 2021. 5 days that is guaranteed to change your views about technology for good. For more information click on the attached link https://youtu.be/qMdIh1Qi4S8Read More →

Despite the fact that video conferencing is a very small part of Online Dispute Resolution (ODR) and how best to mediate online, Fat Larry’s 1980s hit seems to have been taken to heart by mediators who, anxious not to delay mediations due to the Covid-19 lockdown, have, after “just one look” fallen rapidly in love with the Zoom video conferencing platform. Just as falling in love on first looks can often deceive, there are security issues with Zoom that may compromise the mediator’s professional duties of confidentiality and his or her privacy policy. A very detailed independent examination of the platform by a technology researchRead More →

ODR history was made this week when a court case, issued in the new Online Civil Money Claims Court for England and Wales, was resolved by use of an online tool that enabled the parties to participate in an advanced version of blind bidding. After 3 months in the court process, including an unsuccessful telephone mediation, the parties were able to settle the dispute (over unpaid fees for a counselling course) within an hour of first use of the blind bidding tool. The tool used was SmartsettleONE developed by ICan Systems Inc of British Columbia and was introduced to the parties by leading ODR expert,Read More →

“I see contemporary patterns of disputing as an adaptive (but not necessarily optimal) response to a set of changing conditions. There have been great changes in the social production of injuries as a result of, among other things, the increased power and range of injury-producing machinery and substances. There has been a great increase in social knowledge about the causation of injuries and of technologies for preventing them; there has been a wide dissemination of awareness of this knowledge to an increasingly educated public.” Marc Galanter, “Reading the Landscape of Disputes: What we know and don’t know (and think we know) about our allegedly contentiousRead More →

There are a variety of tools that can be used together in harmony for optimal end-to-end online dispute resolution. There are many different issues that can affect participants in your cases. Disputes can be mentally, emotionally and financially draining and distressing. Providing the most efficient, effective, convenient and fair process for resolving a dispute can take different forms and approaches. With thousands of cases successfully resolved online through our platform we have the advantage of being able to analyse the data and feedback from practitioners and participants. This valuable information allows us to gain powerful insights into what works, what doesn’t and what can beRead More →