Introduction A funny thing happened on April 1, 2020. After over 30 years and 7,500 cases as an in person, high-touch mediator, I grudgingly became, out of necessity born by COVID-19, a virtual, online mediator. The first month was admittedly a very rocky one for me. I worried about my ability to handle the very easy technology and that I might accidentally bump the participants off the platform. I also hated to see myself on the screen. Initially, I felt, albeit incorrectly, that this made me the center of attention – something I have always felt is the opposite of the mediator’s role. Today, overRead More →

What Is E-Mediation? The internet has become an indispensable business resource as more companies rely on online tools. As more businesses shift towards digital environments, it may be time for mediators to do the same. Online mediation, or e-mediation, could help you meet clients’ changing needs in an increasingly digital workplace. E-mediation isn’t a new concept, but recent events do put new emphasis on it. Thanks to COVID-19, many companies have shifted to a work-from-home approach, moving much of their work online. As you’re undoubtedly aware, just because people aren’t in the same physical space doesn’t mean workplace conflict is gone. Under the stresses ofRead More →

20 interactive workshops, translations in 3 languages and much more at the ODR Expo Tech holding on the 26th – 30th April 2021. For more information visit https://odrexpo.techRead More →

Anticipate! Online Dispute Resolution event of the year scheduled to hold from 26th to 30 April 2021. 5 days that is guaranteed to change your views about technology for good. For more information click on the attached link https://youtu.be/qMdIh1Qi4S8Read More →

Despite the fact that video conferencing is a very small part of Online Dispute Resolution (ODR) and how best to mediate online, Fat Larry’s 1980s hit seems to have been taken to heart by mediators who, anxious not to delay mediations due to the Covid-19 lockdown, have, after “just one look” fallen rapidly in love with the Zoom video conferencing platform. Just as falling in love on first looks can often deceive, there are security issues with Zoom that may compromise the mediator’s professional duties of confidentiality and his or her privacy policy. A very detailed independent examination of the platform by a technology researchRead More →