1. Take the time to learn the technology. A Great resource: “Engaging Virtual Meetings” by John Chen: We can no longer get away with being virtual beginners. Play around with your platform settings of all kinds and get comfortable enough to be able to calmly explain to colleagues, clients, students, trainees, etc., how to do things such as: Turn video on and off, enhance appearance, use a virtual background. Turn sound on and off or adjust mic volume. Change mic and/or speaker source. Use the chat feature, including attaching files. Use interactive features such as clapping, raising a hand, etc. Set up & use breakoutRead More →

Envision you are about to travel on a journey from a place of conflict to a place called resolution. As with any journey, there should be steps taken to ensure you will be as prepared as possible. First, you must check out the vehicle you are going to use on your journey, to ensure it is in optimal operating condition. On the road to resolution, that vehicle is you! Therefore, it is necessary to do some introspection to see if there are any obstacles or personal matters that might impair your perceptions or judgment regarding a conflict(s). These are things that could impede your abilityRead More →

I am a strong proponent of principled negotiation—i.e., negotiation in which both sides attempt to understand the interests and needs of the other and then collaborate to develop options that meet the needs of both sides. So why talk about negotiation tactics, manipulative moves designed to slant an outcome in one side’s favor more than the other, based on “tricks” or gamesmanship versus merit? The answer is because inevitably one day, some attorney is going to use one or more of these tactics against you (or try to), and it pays to be prepared. So, what are some of these negotiation tactics and how doRead More →

This article from Harvard’s “The Practice,” shines a light on ODR and its evolution using Colin Rule’s career as a guide. In building ODR systems for the world’s largest online marketplace and for court systems across the country, Rule’s career offers a window through which to observe and understand the larger ODR movement—a movement that is all the more important as the world grapples with the continued impacts of COVID-19. Separating the People from the Problem Colin Rule and the rise of online dispute resolution When the Apple II was released in 1977, it was among the first computers marketed and mass-produced for businesses andRead More →

INTRODUCTION We have expressed in previous works an issue that has concerned us for several years; this is, how it has cost us and it is difficult for human beings to understand what are the steps we have to take in order to achieve the future. Because doing this reflection exposes us to think about the simple, ordinary and everyday things that normally fill our days with occupations, and imagine them in a change, for example, the products we buy, the places we frequent, the social organizations in which we live, the people who make up our lives, the way we develop our jobs andRead More →

Designing Online Dispute Resolution Information Systems Effectively DEODRISE, by Dr. Clare Fowler Most Ombuds would say they didn’t sign up to be an online ombuds. I didn’t sign up because I was impressed with block chain and ecommerce and AI ADR algorithms. I signed up because I love connecting with visitors, hearing their stories, and feeling like I have helped. We all have that moment where two people walk into a room hating each other, but after a couple of hours of mediating, the fairy dust appears as they forgive and begin to heal. It is that magical moment that draws me to mediation andRead More →

Much attention has been given to online mediation, in addition to other types of online dispute resolution (ODR), as it has seen widespread acceptance as of late due to restrictions on in-person gatherings. Is that acceptance forced in light of the need to keep claims moving forward with no viable alternative, or are parties finding that online mediation may, in fact, be preferable to face-to-face in some cases? It is widely known by claims professionals and legal practitioners that most lawsuits resolve before trial, and that mediation is an effective tool for settling claims. Nevertheless, until recently, online mediation has largely been eschewed by counsel.Read More →

As the COVID-19 pandemic recedes, every aspect of our pre-pandemic ways of work is under review. Simply returning to our old ways is not the answer. To do so is to ignore the lessons learned while working remotely. Dispute resolution, like almost every aspect of society, changed as a consequence of the pandemic and what will remain is the extensive use of video. Why because it is less costly, efficient and effective. COVID-19 thrust the legal community to work online. To the surprise of many lawyers, mediators, arbitrators and judges, the work continued to get done. Virtual hearings and mediations proved to be so successfulRead More →

Over the past year, we have been forced to learn to use virtual technologies. Many have come to appreciate, even love, the ease, convenience, flexibility, time and cost savings associated with meetings, hearings, mediations, arbitrations and conferences conducted via video conferencing technologies such as Zoom, Teams and others. Indeed, the advantages are many, including: Ease of scheduling and gaining participation of busy people in a far-flung locales Cheaper Efficient Saves time, travel costs No Commuting Working in the comfort of own home or office Safety in a pandemic, safety and reduced risk from personal aggression Great tools, sharing screen, private conference rooms, whiteboards for drawing,Read More →

Online Dispute Resolution (ODR) is not a new concept and has received significant scholarly attention. Nevertheless, there is still serious confusion over what ODR even means. As a recent scholar noted: “The phrase ODR is too broad to be useful.” For ODR to be properly utilized, more clarity is needed to help practitioners understand the scope, benefits, and drawbacks of ODR. This post is the first in a new series seeking to shed necessary light on ODR. In its original form, the term ODR was straightforward and meant what it said—dispute resolution held online. ODR developed as a way to address conflicts that arose online,Read More →