Despite the fact that video conferencing is a very small part of Online Dispute Resolution (ODR) and how best to mediate online, Fat Larry’s 1980s hit seems to have been taken to heart by mediators who, anxious not to delay mediations due to the Covid-19 lockdown, have, after “just one look” fallen rapidly in love with the Zoom video conferencing platform. Just as falling in love on first looks can often deceive, there are security issues with Zoom that may compromise the mediator’s professional duties of confidentiality and his or her privacy policy. A very detailed independent examination of the platform by a technology researchRead More →

ODR history was made this week when a court case, issued in the new Online Civil Money Claims Court for England and Wales, was resolved by use of an online tool that enabled the parties to participate in an advanced version of blind bidding. After 3 months in the court process, including an unsuccessful telephone mediation, the parties were able to settle the dispute (over unpaid fees for a counselling course) within an hour of first use of the blind bidding tool. The tool used was SmartsettleONE developed by ICan Systems Inc of British Columbia and was introduced to the parties by leading ODR expert,Read More →

“I see contemporary patterns of disputing as an adaptive (but not necessarily optimal) response to a set of changing conditions. There have been great changes in the social production of injuries as a result of, among other things, the increased power and range of injury-producing machinery and substances. There has been a great increase in social knowledge about the causation of injuries and of technologies for preventing them; there has been a wide dissemination of awareness of this knowledge to an increasingly educated public.” Marc Galanter, “Reading the Landscape of Disputes: What we know and don’t know (and think we know) about our allegedly contentiousRead More →

There are a variety of tools that can be used together in harmony for optimal end-to-end online dispute resolution. There are many different issues that can affect participants in your cases. Disputes can be mentally, emotionally and financially draining and distressing. Providing the most efficient, effective, convenient and fair process for resolving a dispute can take different forms and approaches. With thousands of cases successfully resolved online through our platform we have the advantage of being able to analyse the data and feedback from practitioners and participants. This valuable information allows us to gain powerful insights into what works, what doesn’t and what can beRead More →

How good are Space Calls for dispute resolution? Is it the best solution in the world? We designed Space Calls to be the perfect video call solution for dispute resolution processes. Are Space Calls better suited to dispute resolution then other options such as Zoom’s breakout room functionality? In partnership with hundreds of advisors from the dispute resolution industry, and the analysis of data from thousands of cases processed through our platform, we have developed what we believe is the best solution in the world for video call functionality within dispute resolution processes. We call this functionality Space Calls. It allows you to seamlessly moveRead More →

Former eBay and PayPal Exec to Focus on Global Expansion and Online Dispute Resolution EUGENE, OR, June 9, 2020— announced today that Colin Rule has been named President and Chief Executive Officer. Jim Melamed, the company’s co-founder and CEO for 25 years, is now chair of the board and general counsel. Rule returns to where he served as General Manager in 1999. Rule spun his company OnlineResolution out of in 2000, creating one of the world’s first ODR providers. In 2003, Rule became the first director of ODR for eBay and PayPal. In 2011, he co-founded, where he was CEO and COO.Read More →

Africa has one of the most digitally connected populations on the planet, with 400 million internet users. Sacha Poignonnec, cofounder and co-CEO of Jumia, Africa’s largest internet group, discusses why the e-commerce opportunity in Africa is so great for companies large and small in this interview with McKinsey’s Georges Desvaux. An edited transcript of his remarks follows. Africa’s big appetite for e-commerce From the outside, you look at Africa, you read the news, and you think it’s going to be very difficult—everything is going to be very difficult. We started the business in Lagos, and on the first day we had consumers buying mobile phones. IRead More →